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Privacy Policy

July 11, 2025

 

1.0. Privacy Policy

Supacash is committed to protecting the personal information of our clients. In providing our products and services, we collect and maintain client personal information. This policy offers insights into how we collect, use, and disclose the personal information we obtain from clients using our website (https://supa.cash) and mobile application. The policy also explains why we collect data from our customers, what we do with the data, and the measures we put in place to ensure that the data is protected.As a social fintech platform, we understand the importance of safeguarding your financial and personal interactions. This policy has been designed to reflect our dedication to your privacy and to comply with relevant data protection regulations.

2.0. Data We Collect from Clients

2.1. Personal Data that you may provide us

While using our website or mobile app, we may collect, store, and transfer various kinds of personal data regarding our clients. The information, which we collect directly from our clients, includes the client’s name, email address, phone number, password, date of birth, client’s address, digital currency public key, and government identification numbers/documents, among others. The addition of more features will prompt us to require additional information from our clients.

2.2. Personal Information that we may collect from you automatically

When our clients visit our website or use our mobile app, some of the main information that we collect automatically include:

2.2.1. Log-in Data: The data that we collect include the browser our clients use, their IP address, access times, pages viewed, and the referring website.

2.2.2. Device Data: We collect data regarding the devices that our clients use to access their accounts. The main data that we may collect generally includes the model of the hardware that our clients use, the operating system of the device, unique device identifiers, and mobile network information.

2.2.3. Transaction Data: We collect and keep data related to the transactions that you carry out while using our platform, including the amount, type of transaction, and timestamp.

2.2.4. Location Data: With your explicit permission, we may collect precise location data from your mobile device. This includes information about your current location obtained through GPS, Wi-Fi, or cellular triangulation. We collect this data to enhance security, prevent fraudulent activities, provide localized services (e.g., finding nearby users or services), and improve the overall user experience. You can enable or disable location services at any time through your device settings.

2.3. Regulatory Data: Being in the financial services sector, we are obliged to collect data around Know-Your-Customer (KYC) and Anti-Money Laundering (AML). As a result, the information, which we always collect, includes the client’s full name, the residential address of the clients, personal contact details, like the mobile phone number and email address, the clients’ date of birth, clients’ gender, nationality, bank account information, data regarding whether our clients are politically exposed persons, proof of source of funds, customers’ proof of address, data regarding government-issued identity cards, and the transaction history in connection to some of the services that we offer.

2.4. Information from Other Sources: We always get information from other sources and combine it with the data we gather through our Services.

2.4.1. Cookies: We use “cookies” and similar tracking technologies (e.g., web beacons, pixels) in order to help in personalizing our clients’ online experience, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole.

2.4.2. Information from Banks and Payment Processors: The banks as well as the payment processors, which our clients use for the purpose of transferring fiat currency might relay to us our clients’ basic personal information like their names, address, and information related to their bank accounts.

2.4.3. Advertising and Analytics Providers: We work with various advertising or analytics providers who always provide us with anonymised information regarding our clients. The information includes how our clients found our website and how they interact with our services.

3.0. How We Use Our Clients’ Personal Data

We use the data that we collect from our customers to:

  • To understand our customers with the aim of ensuring that we meet their needs perfectly and provide personalized services.
  • To improve on our product and service offerings, including developing new features and functionalities.
  • To improve on the manner in which we manage our operations with the aim of improving efficiency and enhancing security.
  • To detect, investigate, and prevent fraudulent activities, unauthorized access, and other illegal or prohibited activities.
  • To adhere to various regulatory requirements, legal obligations, and industry standards.
  • To facilitate social interactions within the platform, such as connecting users, enabling payments between friends, or sharing transaction details (with user consent).
  • To provide customer support and respond to your inquiries and requests.

4.0. Disclosures of Personal Data

We work with a number of third-party service providers. As a result, we may share our clients’ personal data with them. We have agreements with these third-party providers to respect the security of our clients’ personal data and to process it in accordance with applicable laws and our instructions. The third-party providers we use are not allowed to use our clients’ personal data for their own purposes. They are solely permitted to process our clients’ personal data for specific purposes and also based on our instructions.

In some cases, we may pass our clients’ personal data to:

  • Firms helping us to process, verify or to refund transactions that our clients make through our App.
  • Firms which help us to verify the identities of our clients.
  • Agencies which help us to prevent fraud related to financial crime, money-laundering as well as terrorist financing.
  • Firms that help with customer support facilities.
  • Cloud service providers for data storage and processing.
  • Regulatory, as well as law enforcement authorities, when required by law or to protect our rights and safety.

5.0. Data Security

We always ensure that our clients’ personal data is protected with the right physical, technological as well as organizational safeguards. We always strive to audit our procedures as well as our security measures in a regular manner with the aim of making sure that they are administered in a proper manner and also to ensure that they are always effective and relevant. All our employees are highly committed to our privacy policies in order to ensure that the personal data of our clients are safeguarded.

In our site, we have various security mechanisms, which are mainly aimed at protecting against any kind of loss, misuse as well as illegal modification of the information under our control. Additionally, our server makes use of TLS (Transport Layer Security) security protection through encrypting our clients Personal Data with the aim of preventing individuals from accessing Personal Data while it is traveling over the Internet. We also implement multi-factor authentication, access controls, and regular security audits to protect your data.

6.0. Retention of Personal Data

The duration of time we retain our clients’ data generally differs based on the reasons behind the collection and usage of the data. The data that our clients provide on our website while subscribing for our products and services will be retained as long as the client is still actively using our services. The country location data and data on user preferences falls under that category. On the IP address login data, this is retained until subsequent login from a new IP.

If the personal data collected is no longer needed for the purpose for which it was collected, any detail that identifies our clients will be removed. However, we might also need to store certain records for a given time duration (after our clients stop using a given Service) as stipulated by regulation. For instance, we are subject to some anti-money laundering laws, which require us to store certain information for a period of five (5) years following the end of a business relationship.

7.0. Storage of Data

Supacash stores clients’ personal data at very secure locations within the European Union and other jurisdictions with robust data protection laws, adhering to international best practices. Supacash always strives to make sure that relevant security standards are in place to ensure that the data is safeguarded in a highly confidential and secure manner.

8.0. Your Rights

Based on the data protection laws, there are circumstances under which our clients have certain rights. These include:

  • The right to request access to their personal data and receive a copy of the personal data we hold about you.
  • The right to request for their personal data to be corrected if it is inaccurate or incomplete.
  • The right to request for their personal data to be erased in certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).
  • The right to object to the processing of their personal data in certain situations, particularly where we are processing your data based on legitimate interests or for direct marketing.
  • The right to request the transfer of their personal data to another service provider, where technically feasible.
  • The right to withdraw consent at any time, where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in Section 10.0.

9.0. Acceptance

By using the Services, you denote your agreement to this Privacy Policy. Supacash reserves the right to alter or amend this Privacy Policy at any time. Should we make any kind of alteration to this Privacy Policy, the amended Policy shall be posted here with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.

10.0. Questions and Complaints

Should you have any complaints or questions regarding this Privacy Policy or our data practices, please contact us at [email protected].